This web site is owned and operated by NUTRITIONAL SCIENCE SOLUTIONS LTD - who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
NUTRITIONAL SCIENCE SOLUTIONS LTD
145-157 ST JOHN STREET
Please note: that this is not the return address for Collagen Renu®. Any goods sent here will incur a £10 admin fee to retrieve the goods. Please contact email@example.com for the returns
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept card payments.
We accept Visa and MasterCard. Backordered items are not charged until they are shipped.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
FREE SHIPPING FOR ORDERS OVER £10 IN VALUE AFTER ANY DISOCUNT COUPONS HAVE BEEN APPLIED.
Orders placed before 3.30pm Monday - Friday will leave the same day providing we have stock and no payment issues.
Please see below for a list of delivery services we provide. If you have any queries or questions about delivery times or prices please drop us an email or give us a call.
Royal Mail 1st Class
For smaller, lighter orders, we offer Royal Mail 1st Class post. Packets generally delivered within 2 working days to most mainland UK address depending on the destination.
Please note: there is no compensation available for lost packages.
Royal Mail 1st Class Recorded Signed For ™
We also offer 1st Class Recorded, which provides a signed delivery and online tracking. We recommend this option for all small packages.
Please note: compensation is available for lost packages from the Royal Mail for up to £28.00.
Royal Mail 1st Class Special Delivery
This is a GUARANTEED next day delivery before 1pm. It has online tracking available and has insurance to cover lost and damaged goods. A signature is required on receipt of delivery. If no one is home a card will be left and your goods will be held at your nearest sorting office for 10 working days
Please note: compensation is available from the Royal Mail for up to £250 with options to increase cover to £1000 if required.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
NUTRITIONAL SCIENCE SOLUTIONS LTD accepts Visa, MasterCard and UK Maestro payments.
All credit card transactions are processed by Realex.
Realex keep all financial details credit card numbers and information stored on their secure website.
Realex operate a secure, bank certified and approved payment-processing service giving you, the customer, peace of mind.
NUTRITIONAL SCIENCE SOLUTIONS LTD does not collect any credit card information. No financial details you give will ever be stored on.
NUTRITIONAL SCIENCE SOLUTIONS LTD do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Nutritional Science Solutions Ltd Online Returns Policy & Procedure
If you would like to return an item please call 02084381990 or email firstname.lastname@example.org to receive our returns address.
We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied, you may return any item in its original condition for a full refund within 14 days from delivery.
If you return items for reasons other than defects in the goods, or incomplete, or incorrect delivery, you will be required to arrange and pay for the return of the items to us. Please ensure you obtain a Proof of Postage when you return the goods to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the goods, in the unlikely event that we do not receive the returned parcel.
If you require a refund we will refund the price paid by you for the goods (exclusive of the initial delivery charge) within thirty (30) days of receiving your returned goods, provided that you have returned the goods to us in their original condition at our distribution centre within 14 days of delivery.
Refunds will only be made against the original Credit/Debit/Paypal Account used
If you cancel your order but do not return such goods to us within 14 days, we shall be entitled to collect such goods from you and to charge you for the direct costs of collecting the goods. You should note these charges (which may be deducted from a refund) are likely to exceed the costs of you returning the goods. Until such goods are returned to us, you are obliged to exercise all reasonable care to store the cancelled goods safely and in appropriate conditions.
We cannot and will not accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund will be available and you will be responsible for arranging for such goods to be returned to you within 28 days of our notification.
Cosmetic products are for external use only. Despite the pure and natural nature of our products, some people react or are allergic to certain substances. Whilst allergic reactions are extremely rare and unexpected, Nutritional Science Solutions Ltd cannot be responsible for allergies to products and resultant ailments if any. Consult with your Doctor prior to using and new skincare products if you are prone to sensitivities.
Nutritional Science Solutions Ltd shall not be responsible for any injury, loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party as a result of or which may be attributable, directly or indirectly.
Each user waives and releases Nutritional Science Solutions Ltd to the full extent permitted by law from any and all claims relating to the usage of their products.
Restrictions on Liability and Disclaimer of Damages.
You assume full responsibility and all risks arising from use of this site.
Neither we nor any of our affiliates will be liable for any damages or injury caused by any error, omission, delay in transmission, computer virus, line failure, or other defect that disrupts your access to or enjoyment of this site. We will not be liable for any damages, including special or consequential damages, that result from your use of, or inability to use, the materials in this site. This limitation may not apply to you to the extent applicable law disallows an exclusion of liability for incidental or consequential damages. Our total liability to you (for all losses, damages and causes of action) will not exceed the amount you paid to access this site.
We do not warrant or make any representations regarding the correctness, accuracy, or reliability of any material presented on this site. The material in this site could include technical inaccuracies or typographical errors.
In no event will we, any of our affiliates, their respective officers, directors, employees, agents, representatives, information providers, and licensors, and the respective heirs and assigns of each of them be liable for any damages of nature, including direct, indirect, incidental, consequential, exemplary, special (including lost profits), punitive, or other damages arising from or in connection with the existence or use of this site, regardless of whether we or any of the other entities or persons listed above have been advised as to the possibility of those types of damages. This disclaimer includes damages to, or for viruses that may infect, your computer equipment. If you rely on this site or any information, product, or service available through this site, you do so at your own risk.
Everything on the site is provided to you "as is" and we make no representations or warranties of any kind or nature with respect to the site. We disclaim all representations and warranties, express or implied, created by law, contract, or otherwise, including any warranties of merchantibility, fitness for a particular purpose, title, or non-infringement. We make no representation or warranty that access to the site will be available on a timely basis, will be uninterrupted, or that the information contained on the site will be timely or error free. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties.
You agree to indemnify and hold harmless us, our affiliates, agents, vendors, and licensors, and our and their respective employees, owners, and representatives, against all claims, of whatever nature, that arise out of any breach by you of this agreement or your use of this site. This site may be linked to other sites that are not maintained by us. We are not responsible for the content or accuracy of those other sites, nor for the privacy policies or practices of the operator of any other site. The inclusion of any link to another site does not imply endorsement by us of that site.